What to Expect
Immediate Action & Safety
What should I do immediately after water damage occurs?
Call a professional water damage restoration company immediately for emergency services. They will know what to do.
NEVER enter an area to perform any actions, as it could be unsafe.
Should I call my insurance company first or a restoration company?
It is generally recommended to call the restoration company first for emergency mitigation services. They can begin to stabilize and mitigate immediately (within 24-48 hours is critical) to help prevent further damage like possible microbial growth. You should still call your insurer shortly after to start the claims process.
Is it safe to stay in my home during the restoration?
It depends on the severity, category of water and other factors (e.g., clean, gray, or black water). If the damage is extensive, involves contaminated water (sewage), or poses an electrical or structural risk, temporary relocation is often necessary for safety.
The Restoration Process
How does the water damage restoration process work? (This is a general guideline, other steps could be necessary)
The process typically involves:
Inspection and Assessment: Identifying the water source, contamination category (Category 1, 2, or 3), and damage class.
Water Extraction: Removing standing water using professional equipment.
Drying and Dehumidification: Using specialized equipment like air movers and commercial-grade dehumidifiers to remove moisture from the structure and air.
Cleaning and Treating: Cleaning and treat all affected surfaces, especially for contaminated water.
How long does the water cleanup and drying process take?
The initial water mitigation/drying phase (extraction and structural drying) typically takes 3 to 5 days, but can be longer depending on the severity and materials affected.
Why is quick action so important?
Microbial growth can begin within 24 to 48 hours of water exposure. Immediate extraction and drying can help prevent long term damage, prevent potential microbial growth, and possibly reduce overall restoration costs.
Cost, Insurance, and Professionalism
Does my homeowners insurance cover water damage restoration?
Most homeowners policies cover sudden and accidental water damage (like a burst pipe or appliance malfunction).
However, they typically do not cover gradual damage (like a slow leak over time) or damage from natural flooding (which requires a separate flood insurance policy). Ultimately, that decision is made by your insurance company and policy specifics. Always review your specific policy and consult with your agent.
How much does water damage restoration cost?
The cost varies greatly based on the severity of the damage, the size of the affected area, the type of water, and the materials involved.
What certifications should a restoration company have?
A reputable company should hold certifications from organizations like the Institute of Inspection Cleaning and Restoration Certification (IICRC). This ensures their technicians are properly trained and adhere to industry standards.